Reviews
Heat Pump Maintenance in Statesville, NC 28677
October 22, 2022
“Just wanted to comment on the service call we received 10/21. Very impressed with the young man performing our service and his level of HVAC knowledge. I’m sorry I cannot remember the name of the other gentleman with him, but he was in training and Andy took the time to teach him as they were working. Both did a great job and I hope to see them for our future service needs. Very professional!”
- Larry W.
Air Conditioner Repair in Huntersville, NC 28078
August 5, 2022
“Andy has consistently provided great service for the commercial HVAC units at our business. Along with being polite and on time for appointments, he is extremely thorough in his work. Recently we had an AC issue on a very hot day. Andy went out of his way in the very early morning to make sure we had AC so we could stay in business. He is certainly an asset to Griffin Heating and Air. Give that guy a raise as he has certainly earned it! Thank you!”
- Lisa K.
Gas Furnace Maintenance in Statesville, NC 28625
February 1, 2022
“Thank you for the professional service men that always come and the excellent work they do on both our heating and air conditioning. Thank you for the office staff who call us on the phone and make arrangments for our needs.
Your company is the best, we always recommend you to others.”
- Cinder C.
Heat Pump Replacement in Stony Point, NC 28678
April 29, 2021
“The Dairy Bar in Stony Point has been with Griffin heat & Air ever since we opened in 1975 they always have done excellent work. We just put in a new system and a splitter system for the kitchen. They did a great job putting both systems in. We love it. And fast service. And a great staff. Thanks!
- Bill D.
Heat Pump Installation in Troutman, NC, 28166-8646
April 15, 2021
“Excellence, professionalism, quality work and exceptional customer service emanate from the top. John Hicks owns Griffin
HVAC and his team exemplifies these attributes. Griffin installed our Carrier heat pump 18+ years ago and maintained it 2x annually.They just installed the top of the line Carrier in our home. The entire process went smoothly from educating me to pricing to installation.
I’ll buy my next Carrier from John in 2039 when I’ll be 87 years old.”
- Thomas C.
Gas Logs Repair in Statesville, NC, 28625
January 29, 2021
“Brandon Roseman was very professional in the conduct of his service call. He explained what he thought my problem was and why, then offered various solutions. He then proceeded fixed the problem in a timely and cost efficient manner.”
- Steve H.
Gas Pack Replacement in Statesville, NC 28677
May 27, 2020
“I have been a Griffin customer for many years. They put a new unit in my home when I purchased it 20 years ago. Through the years, I have maintained a service agreement with them and cannot say enough positive things about this company. Although my heat and air unit was still working perfectly I asked for a quote on a new system. I was given 2 options and the sales person took the time to explain them completely and helped me make the best choice for my home and needs. They got me on the schedule quickly, showed up when they said they would, worked neatly and cleanly and had the new system up and running very smoothly. The installers made sure I knew how the new system operated before they left and made sure it was set for my comfort level. As I said, my original system was still working perfectly, but I am so happy I chose to replace it instead of waiting. I am beyond pleased and will continue to use Griffin for all my heating and air needs. I also turned my attic into a bonus room and have a mini split in my upstairs (another great product recommended by Griffin for the space). Great company, extremely knowledgeable employees, trustworthy, courteous and friendly. They do not try to oversell, but instead make sure the product suits your needs. Highly recommend!”
- Carole H.
Gas Furnace Replacement in Catawba, NC 28032
February 28, 2020
“Extremely pleased with everything from quote to follow up. Very reasonable and excellent response and service. Have recommended to many friends and neighbors which is how I found this company. Sorry I did not know about them sooner! The absolute best I have found.”
- Elizabeth S.
Heat Pump Installation in Mooresville, NC 28115
November 7, 2019
“Very professional, high quality work and efficient installation. Great experience from initial site visit to develop the estimate/proposal to final installation.”
- David W.
Heat Pump Installation in Statesville, NC 28677
October 17, 2019
“Very happy with service”
- Allison P.
Heat Pump Installation in Statesville, NC 28677
October 15, 2019
“Did a great job. Very polite. Willing to help in any way.”
- Donna L.
Heat Pump Repair in Taylorsville, NC 28636
July 22, 2019
“After speaking to Andy on the phone, he arrived right when he said he would, from the handshake introduction and greeting on the porch I was impressed. He was very polite, well dressed, clean. After showing him the heat pump he went to work, found our problem very quick, he discussed it with me, gave me a price and fixed it. I also had him to wash the outside and inside coils at my request while he was here. When he washed the coils in the house and was ready to leave couldn’t even tell he had been in the house working, he wore shoe covers when inside. I was totally impressed. I will recommend Griffin Heating & Air Conditioning any chance I get. Thank You Griffin heating and Air Conditioning.”
- Lynn S.
Air Conditioner Maintenance in Statesville, NC 28625
December 4, 2018
“Extremely happy with G H/A. Been using them for years in Statesville to maintain 3 units in my home. If there is a need or big issue I just call in and it gets done. Patricia gets a sched set quick and I dont have to worry about it. Have had several diff service personnel come and all of them have been very knowledgeable and make sure my system is up and running. They also dont try and get me to buy things or pay for stuff I dont need. Thats big to me cause other companies can come in and tell u how much more expense u have to add to get your air or heat workin. This crew doesnt do that and thats why I have stayed with them for years.”
- Aaron B.
Heat Pump Repair in Taylorsville, NC 28681
November 29, 2018
“Yesterday morning I got up to a cold house It was 56 degrees and I am a cold natured person to begin with. I was freezing !! I called the office and Patricia said they would get to me ASAP. This morning Dante came and figured out my problem. He got the parts I needed and made another trip to install it. He was a blessing to me He was very kind, polite and helpful. I appreciate all that they did for me today. I know it is hard to schedule all the calls they get even day but Patricia was super helpful too Now I am getting warmer by the hour. Thank you to the staff at Griffin Heating and Cooling. I have been a loyal customer since 1982 and they have never let me down Highly recommend them !!!”
- Tamra A.
Oil Furnace Maintenance in Scotts, NC 28678
November 27, 2018
“Griffin really responded to my mom’s furnace concerns. Went above and beyond to find a way to help.”
- Debbie W.
Air Conditioner Maintenance in Statesville, NC 28625
October 19, 2018
“Tim Pennel sold me the AC and furnace unit last year. All the guys that installed it were professional, friendly, super efficient! Adrian serviced the unit today. All staff here is soooo polite, professional, timely, just so nice to deal with! Highly recommend every staff there! Office staff are on top of everything as well, it is so rare to find this nowadays!”
- Amy H.
Air Conditioner Maintenance in Mocksville, NC 27028
October 10, 2018
“We had a new system put in last year and were just due for a maintenance check. Dante came out today to service our system. What a great guy! He was thorough, friendly, helpful, and professional. I appreciate the way he explained everything he did and the tips he gave for keeping our unit in good shape. I'd highly recommend Griffin Heating & Air.”
- Nicole M.
Air Conditioner Replacement in Statesville, NC 28625
October 4, 2018
“Dante changed a cord that was broken in our house air conditioning unit very quick and efficient. He was very respectful while doing his job as well as being good company around our family.”
- Barry H.
Heat Pump Repair in Taylorsville, NC 28681
July 25, 2018
“Mr. Dante Mack was professional, courteous, respectful, and knowledgeable about the unit. I appreciated his positive attitude, patience while trouble shooting and answering questions.
I was concerned about who to call when my unit went out. Let's just say you have a new customer. Iris”
- Iris B.
Air Conditioner Repair in Statesville, NC 28625
July 12, 2018
“Mr. Mack was patient and understanding. He listened to our description of the problem and his due diligence led him to the source of the issue, with our AC unit. Mr. Mack was respectful and very knowledgeable about the units. I appreciate his hard work today and dedication, to serving his customers with such a positive attitude.”
- T. M.
Air Conditioner Repair in Statesville, NC 28625
July 10, 2018
“Great company!!”
- Diana R.
Air Conditioner Maintenance in Statesville, NC 28625
July 5, 2018
“I thought the unit needed some sort of maintenance because the temp in the house was above normal in the afternoon so i call Griffin because they installed the unit. Dante showed up and went right to work after he introduced himself. After he did a thorough check on the unit he checked the inside. From my point of view he was very professional and courteous .He gave me the results which was there were no problems with the unit.Best experience I've had with a service man. Thanx Dante.”
- Rodney c.
Air Conditioner Repair in Statesville, NC 28677
May 16, 2018
“I am a property manager for a group home in Statesville. The air stopped working in the group home in the late evening of Sat., May 12th. I called Griffin and requested emergency services as there are several individuals at the group home that are oxygen dependent at night and the heat is a negative health factor. DANTE came to the rescue!! He had already been working several other calls that day but stated that he would try his best to help. Dante did just that. He was knowledgeable, professional, respectful and helpful. Thanks again Dante, you sure know what a solid work ethic is and you present as a strong asset to your company!”
- Hope C.
Air Conditioner Repair in Statesville, NC 28625
May 14, 2018
“Sunday morningwith temps going into the 90s my ac was blowing at 80 degrees Dante showed up and was one of the most professional and knowledgeable techs i have ever met ! He first thought we had a blockage in the system but after serching deeper he traced it back to a broken wire in the thermostat, after fixing the wire the icing up started melting immediately and started blowing cold. His honesty and understanding of the system is not something you see now days. I highly recomend your company to everyone . Thanks Dante well done!”
- Michael M.
Air Conditioner Repair in Statesville, NC 28677
May 14, 2018
“My air conditioner would not work and of course it was a weekend with temps in the 90's. Dante came within the hour and was polite, professional, and got my air back on…yeaaaaa! Thank you for such prompt service and knowledgeable service.”
- Kathryn K.
Air Conditioner Maintenance in Statesville, NC 28677
April 18, 2018
“Dante provided exceptional service today on my ac/heating unit. Based on today’s service I will recommend Griffin Heating and Air to all of my friends and family. Thank you Griffin for employing quality people like Dante .”
- Gay T.
Air Conditioner Repair in Statesville, NC 28625
March 14, 2018
“The whole staff has been great to my family helping us out of a really Hot summer with no air conditioner for almost 2 months! We were struggling and they worked with us. We have used Griffin for the past 10 years with excellent results! Thank you also Hannah the office manager for the best customer service in town!”
- Debra W.
Whole House Humidifier Replacement in Union Grove, NC 28660
January 25, 2018
“I wanted to put into “print” my feelings about the company and its customer service. First off, Patricia is the perfect “voice” for the company. She makes a very good first impression over the phone. Not just her voice, but her people skills become readily apparent.
As for Steve, even though I pestered him a lot, he stayed on top of my situation. Not just this last time, but every time I have needed something. And once again, he has really good people skills. The crew assigned to me were very professional. They listened to me and responded accordingly. They were very thorough. The foreman was reassuring and the crew was very courteous.
I really appreciate the way the company has treated me on every occasion. My customer service experience with this company is the best one I have ever had with any company.”
- JP V.
Air Conditioner Maintenance in Huntersville, NC 28078
November 20, 2017
“This is the second time this month that Tyler has been to our son's townhouse. He is always on time and takes special care to not bring any dirt or debris into the house. His estimate was very thorough. He went over it before making any of the suggested repairs. Very pleased with his work and overall with the company.”
- Marie G.
HVAC Service in Troutman, NC 28166
October 25, 2017
“Our son is buying a house in Huntersville. Tyler came out to inspect the entire HVAC system. He was extremely thorough, took pictures of items he felt we should be aware of and explained the hows and whys of his comments.”
- Marie G.
Good Work, Competent and Pleasant Personnel
July 24, 2017
Replaced system in very old house. Good work, competent and pleasant personnel. System works great and was installed quickly and efficiently.
– Satisfied Customer
Impressed with Customer Service and Quick Response for Heat Pump Repair
July 24, 2017
Heating and cooling comfort care is what Griffin Heating and Cooling is all about! The thing that was best for me was their customer service. I was impressed with their quick response when my heat pump was not working and my air temperature was at 95 degrees in the house. They rescued me and my family for real! I have told my husband he is no longer allowed to play do-it-yourself when it comes to the heating and air comfort of our home – that is forever Griffin’s responsibility! Thanks for being the best at being my indoor comfort guardian!
- Lisa B.
Fair Prices, Great System Engineering, and an Excellent Crew
July 24, 2017
A great company to work with! Fair prices, great system engineering, and an excellent crew. I put a major challenge to Griffin to find a way to come up with a new hot water heating and HVAC system that would free up more room in the attic for a new room. We also wanted to get better control of the air flow through the house and a quieter condenser outside in our backyard so that we could enjoy our new deck. Challenge accomplished on all fronts and the quality of work and detail to attention was outstanding! Hot water heater moved from the attic to the outside (tankless), and the new Carrier Infinity system allowed them to reposition the duct work in the attic and the main unit to make much more space for the expansion. The new system is nearly silent, much better flow throughout the 3 zones in the house, and my energy bill has been nearly cut by at least 1/3 to 1/2! The price at the end was exactly what was quoted, and I know that they put more work into the project than initially projected.
- Joe M.
Grateful for Excellent Service
July 24, 2017
I am very grateful for the excellent service Griffin provided for my old unit. She is on her last leg, but Griffin pulled her from the ashes to keep me warm this winter. They are professional, timely, understanding, and honest – characteristics that are hard to come by these days. I can’t thank them enough for their service!
- Helen J.
Need HVAC Service?
Contact the experts at Griffin Heating & Air Conditioning.
Call us at 704-873-1749!